Just after 11:30pm, during a routine patrol at one of our commercial client sites in Royal Oak, Auckland, Matrix Security patrol officer Raymond Townsend detected footsteps where there should not have been any — followed by the unmistakable smell of smoke.
Moments later, a small fire was discovered at the rear of the secured site, along with an unauthorised individual moving in the shadows. The officer immediately withdrew to a safe position and urgently notified the Matrix Security Contact Centre via RT, requesting Police and Fire support. A backup patrol officer, Meripa Masau was also dispatched to assist.
As Fire and Emergency NZ arrived, the individual emerged from a concealed area and attempted to leave the site. A clear description was quickly broadcast, allowing Police to locate and detain the individual nearby shortly after.
Evidence from the fire scene was secured, and Fire crews confirmed that if the incident had not been reported when it was, the outcome could have been significantly worse. The site was locked down, fully cleared, and secured, with no damage to buildings and no further risks identified.
Result:
An arrest was made for unlawfully being on the property, with further charges pending.
“This incident was handled effectively. The appropriate emergency services, FENZ and NZ Police, were contacted promptly. Thanks to the patrol guard providing a clear description of the offender, Police were able to apprehend him later. Communication after the event was thorough, and we were kept well informed via phone and email.”
A powerful reminder that alert eyes, quick decisions, and strong teamwork can prevent a situation from escalating into a major incident.
If you’d like greater confidence that your site is actively monitored and protected, our team is here to support you.