Matrix Security installs, monitors and responds to security alarms for homes across Auckland and throughout New Zealand. Your alarm signal comes straight through to our own NZSA accredited monitoring centre, where a trained operator verifies what has happened and acts on the response plan you have set with us, at any hour. Where you need people on the ground as well as eyes on the screen, our patrol officers attend. We have been protecting New Zealand homes and businesses since 1993.
We are dedicated to enhancing your property’s safety through advanced technologies, including our innovative fog cannon installation and maintenance. This system provides an extra layer of protection by deploying dense fog to deter intruders effectively.
When it comes to protecting your property, Matrix Security stands out with tailored solutions that fit your lifestyle and needs. Our comprehensive commercial alarm monitoring and response services ensure your business remains secure, while our innovative options like the Green Reflector Service provide peace of mind for homeowners. Trust us to keep you safe!
- Security alarm systems for Auckland homes
- How alarm monitoring works, step by step
- What is included in your alarm monitoring
- Alarm response across Auckland
- Green Reflector, our premium Auckland response option
- Alarm monitoring beyond Auckland
- Switching your alarm monitoring to Matrix Security
- Why Auckland homeowners choose Matrix Security
- Frequently asked questions
- Book a free security appraisal
Security alarm systems for Auckland homes
A monitored security alarm is the layer that turns a noise into a response. Matrix Security designs, installs and services alarm systems for Auckland houses, apartments and holiday homes, from a straightforward intruder alarm through to a system that ties in cameras, access control and smart home automation. Wireless systems suit existing homes where cabling is awkward. Hardwired systems suit new builds and renovations. Either way you get an app on your phone, control of your own arming and disarming, and an installer who walks you through it before they leave. If you are still weighing up which system fits, our alarm systems range sets out the options in full.
How alarm monitoring works, step by step
- Your alarm activates. A sensor, door contact or panic button triggers the panel in your home.
- The signal reaches us. It travels to our monitoring centre over IP, the mobile data network, or a copper phone line, whichever suits your property.
- An operator verifies it. A trained operator at our NZSA accredited centre checks the signal against your property profile and recent activity to establish whether this looks like a genuine event.
- We follow your response plan. That is the plan you set with us: who we call, in what order, and when we send someone.
- A patrol officer attends if needed. Where your plan calls for attendance, we dispatch a patrol officer to check the property.
- You get the record. You receive a clear incident report covering what activated, what we found and what we did, so patterns and false alarm causes can be dealt with rather than repeated.
What is included in your alarm monitoring
• FREE Home Security Assessment and Service Plan
• 24/7 Assistance and Response – via our NZSA accredited call-centre
• Alarm Monitoring – via IP, mobile data networks or copper phone lines
Alarm Response* from our dedicated community Patrols
Alarm response across Auckland
When an alarm activates, the time between the signal and someone arriving is what matters. Our patrol officers work set Auckland areas, so attendance is measured in minutes rather than hours, and your response plan decides whether we call you first or attend straight away. For homes inside a Green Reflector service zone, our average residential attendance is under 10 minutes. Outside those zones, and outside Auckland, attendance depends on your location and the patrol coverage in your area. Ask us what applies at your address and we will tell you plainly.
Green Reflector, our premium Auckland response option
Green Reflector is our premium residential option for Auckland homes inside the service zone. The green reflector on your gate tells our patrols, and anyone else passing, that this address is actively protected. It comes with an unlimited fixed call-out rate, so a busy month does not become an expensive one, and it is where our fastest residential attendance times apply. A connection fee may apply.
The service is limited to inner and central Auckland suburbs. Our Green Reflector home security packages page sets out what is included and which suburbs are covered.
Alarm monitoring beyond Auckland
Our monitoring centre covers the whole country, so wherever your home is, your alarm signal reaches a trained operator. What changes by region is the patrol response on the ground. We have teams and coverage in Wellington, the Waikato, Christchurch and Taranaki, and our regional pages set out what we run in each. If you are outside a patrol area we will tell you what monitoring gives you and what it does not, before you sign anything.
Switching your alarm monitoring to Matrix Security
Most homes do not need a new alarm to change monitoring provider. Book a free appraisal and we will check whether your existing panel is compatible, move your alarm across to IP or cellular reporting if it is still on a copper line, set up your contact list and response plan, and test the whole system with you before we finish. If your panel cannot be carried over we will tell you that up front, along with what a replacement would cost.
Why Auckland homeowners choose Matrix Security
We have been protecting New Zealand homes and businesses since 1993, which is more than 30 years of getting people to the right address quickly. Our monitoring centre is NZSA accredited and C1 graded, and it is staffed every hour of every day of the year. The same company installs your alarm, monitors it and sends the patrol, so nothing is handed between suppliers when it matters. And because we also run cameras, access control and automation, your alarm can grow into a full system without starting again.
When crisis strikes and seconds count having your alarm monitored, with the option to request a professional security response puts home protection in your control.
Our trained professionals monitor alarms using the latest alarm technologies to provide 24/7 peace of mind.
A personalised alarm system installed by Matrix Security will add value to your home, protect your assets and most importantly, provide the added depth of safety and security we all deserve – it can even reduce your home insurance premiums.
“I want to extend my appreciation to Matrix Security and also in particular your security guard, James, who did a great job in assisting with the arrest of one of the burglars (the police believe there might’ve been two). We always read about this sort of unpleasant experience happening to others but nothing will beat the actual traumatic impact when it happens to oneself. Your prompt actions have helped with the recovery of some of the stolen goods.”
Effective and affordable alarm and response protection to keep your home safe.
Experience
We have been protecting New Zealand homes and businesses since 1993, which is more than 30 years of getting people to the right address quickly. Our monitoring centre is NZSA accredited and C1 graded, and it is staffed every hour of every day of the year. The same company installs your alarm, monitors it and sends the patrol, so nothing is handed between suppliers when it matters. And because we also run cameras, access control and automation, your alarm can grow into a full system without starting again.
Fast – when it counts
When an alarm activates, the time between the signal and someone arriving is what matters. Our patrol officers work set Auckland areas, so attendance is measured in minutes rather than hours, and your response plan decides whether we call you first or attend straight away. For homes inside a Green Reflector service zone, our average residential attendance is under 10 minutes. Outside those zones, and outside Auckland, attendance depends on your location and the patrol coverage in your area. Ask us what applies at your address and we will tell you plainly.
Smart and convenient
Matrix Security services are fully integrated. Alongside our mobile and security guard patrols, we’ll install, monitor and service your alarm using the latest advice on smart analytics and app-based automation. Our up-to-date systems can provide remote home access via your laptop or smartphone, and email reports for full transparency.