Matrix Security is one of the leading security guard companies in New Zealand, setting the standards in the security industry. Our strong reputation as a top name among security companies in Auckland gives residents confidence in our services. Servicing the North Shore, West Auckland, East Auckland & South Auckland. We are dedicated to providing exceptional security services and offer a wide range of security solutions for both residential and commercial clients. Our team of highly trained professionals is focused on maintaining safety and security, making Matrix Security the preferred choice for those seeking the best in the sector.

We recognise the importance of tailored NZ Security Solutions that meet the specific needs of our clients. As we continue to grow our reputation among the security companies NZ has to offer, we remain committed to innovation and excellence, ensuring that our clients receive the best security and protection available in NZ. With a focus on trust safety, and reliability, Matrix Security stands out as a dependable partner for security NZ wide.

At Matrix Security, we understand that every business has unique security needs. Our tailored solutions, including patrols and guards service and advanced alarm systems and solutions, ensure comprehensive protection for your assets. Join countless satisfied clients who trust us for their security needs. Contact us today to explore how we can enhance your safety!

We work hard to ensure we give our customers the best level of support and service. This is why we score so high on customer satisfaction, across thousands of customer reviews.

Very happy with your job. Technicians are perfect. Recommended to all A+++++

Suwei Zheng

Excellent professional prompt service. Friendly and very helpful.

Sharon Wong

We changed home security companies as our old one wasn’t very good at communicating. With Matrix they are easy to contact and respond quickly to requests. The technician who came to switch us over was brilliant, he was punctual, made sure everything was working before he left and tidy. I would certainly recommend Matrix.

Sarah

Good rapid service and fair pricing

James Hannah

Always good to deal with and prompt on the rare occasions we have had to use the call out service.

Ken Woodburn

Responsive attending site, providing a quote and actioning the quote once agreed and services started up as required.

Bettyanne Crawford

Ina did a timely job of informing us about the changes and arranging an early appointment for the update. Your technician who we’ve met over the years was excellent as ever. We’ve always felt safer with Matrix

David & Brigitte King

We’ve had Matrix Security for about 25 years. Excellent service. They are flexible and have been able to add or subtract services as we required. Communication is excellent. You can always talk to a Real Person. Highly recommended.

Shirley Megget

Matrix are great to deal with and the Technician who came to re-set our alarm and re set the Codes, was friendly, knowledgeable, and did a great job.

Claire Conroy

On time – very obliging. Fully up with the technical play and sorted all things out with considerable ease.

Suren

Always vigilant, polite and helpful.

Roger

Love the services and quick response time.

Frank

Matrix Security is one of the top security companies NZ residents can rely on for reliable and customised solutions. We focus on both commercial and home security, offering services that range from 24-hour alarm monitoring to premium home protection. Whether you need a security service for your business or the careful attention that only the best NZ security firms can provide, Matrix Security has the knowledge and commitment to deliver outstanding security NZ wide.

What makes us different from other security companies is our careful attention to detail and our focus on customer satisfaction. We pride ourselves on providing some of the best security NZ has to offer. Our professional patrol and guard services ensure your assets are protected at all times. Many clients have made the switch to us from other providers, praising our quick communication, fast response to incidents, and thorough follow-up. Enjoy the peace of mind and confidence that comes with choosing Matrix Security – your partner in security, safety and assurance.

Choose the security that best fits your need

Home Security Commercial Security

 Home Security

Thousands of families around New Zealand trust us to keep them and their homes safe and secure. Alarm monitoring, security system advice and professional security patrols are just the beginning. Take advantage of our Green Reflector Service and let our security presence be noticed.

Commercial Security

Keep your workplace safe and secure while meeting Health and Safety requirements. We will install and maintain your security systems, and respond to alarm activations quickly and professionally. We can provide security patrols and on site guarding to take care of your business. Take a look at our security service options tailored for commercial clients.

  • Fast, effective response
  • Professionally trained security officers
  • Alarm monitoring 24/7
  • Installation and servicing of security systems
  • Commercial patrols and security management
  • On site guarding
  • Integrated security design and services

Contact Matrix Security to see how we can improve your security

Security Threats and Security Tips

Sarah Fletcher – Contact Centre Operations Controller

Celebrating Leadership and Dedication Sarah Fletcher's Well-Deserved Promotion At Matrix Security, we pride ourselves on delivering professional, reliable, and responsive alarm monitoring services to homes and businesses across New Zealand. Behind the scenes, it’s our Contact Centre that keeps this promise alive—24/7, 365 days a year. At the heart of this critical operation is Sarah [...]

Jacob Dunning – Head of Operations

Stepping into new roles At the heart of our success are our people, their dedication, collaboration and commitment continue to drive us forward to growth and shape our future. We’re thrilled to announce the promotion of several outstanding team members who have consistently gone above and beyond — and now, they’re stepping into exciting new [...]

Frequently Asked Questions

Who is Matrix Security?

Matrix Security Group is a trusted provider of home and commercial security across Auckland and throughout New Zealand. Matrix Security designs, installs, monitors and maintains alarm systems, CCTV and video surveillance, access control, intercoms and fog cannons, supported by mobile patrols and trained on-site security officers. Our focus at Matrix Security is simple, reliable and professional security services with clear communication and 24/7 support.

What areas do you cover for security services?

Matrix Security operates across all parts of Auckland, including the North Shore, West Auckland, East Auckland and South Auckland. We also provide nationwide coverage through our wider network. Whether you need Matrix Security for a single site or multiple locations, we will scope your needs, quote clearly and get your property secured quickly.

What makes Matrix Security different from other security companies in NZ?

Matrix Security stands out for professionalism, excellent service standards and system integration. Our average alarm incident response time in Auckland is under 10 minutes. Our monitoring centre is C1 graded and Matrix Security is recognised for strong health and safety performance. We combine people and technologies to deliver dependable outcomes for every customer.

Do you offer both home security and commercial security?

Yes. Matrix Security tailors alarm systems, monitoring and patrol response for homeowners and families, and we design scalable commercial security for retail, industrial and multi-site businesses. Matrix Security provides end to end service and 24/7 support, so you have one reliable partner for all security needs.

How quickly do you respond to alarms in Auckland?

Matrix Security averages under 10 minutes for alarm responses across Auckland. Faster attendance helps reduce loss, speeds up incident control and gets your site secure sooner. Matrix Security verifies each event, follows your response plan and dispatches trained patrol officers or guards when required.

Can you take over my existing alarm system?

In most cases, yes. Matrix Security can connect compatible alarm systems to our 24/7 monitoring centre, upgrade communications to IP or cellular, and organise zones, user codes and access settings so your system runs smoothly. Our technicians make the transition simple and reliable.

Are your technicians and officers qualified?

Yes. Matrix Security technicians and officers hold the required industry approvals and training, including Certificate of Approval, first aid, Site Safe, PREQUAL 5 star rating and EWP qualifications. Matrix Security maintains strong training, safety processes and internal audits to ensure professional and dependable service.

Do you provide 24/7 support?

Yes. The Matrix Security C1 graded monitoring centre operates 24 hours a day, 365 days a year. We filter alerts to reduce false signals and coordinate patrols, guards or service technicians so the right action happens quickly. Matrix Security provides consistent, round-the-clock protection.

What is the Green Reflector Service?

The Matrix Security Green Reflector Service is a premium home protection package available in selected Auckland suburbs. It includes 24/7 monitoring, key holding, a personalised response plan, unlimited alarm response call outs and a daily patrol officer drive by to increase deterrence. It is one of the most complete residential security services offered by Matrix Security.

How do I get started?

You can book a free security appraisal with Matrix Security. Our team will assess risks at your property, outline your options and provide a clear proposal. You can also use the Matrix Security online Service Planner to help our technicians tailor the right system and service for your needs.

Can you integrate alarms, cameras, access control and intercoms into one system?

Yes. Matrix Security designs integrated systems that allow you to manage alarms, cameras, access control and intercoms from a single dashboard on your phone or desktop. This creates faster, simpler and smarter security management across your property.

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