Celebrating Leadership and Dedication
Sarah Fletcher’s Well-Deserved Promotion
At Matrix Security, we pride ourselves on delivering professional, reliable, and responsive alarm monitoring services to homes and businesses across New Zealand. Behind the scenes, it’s our Contact Centre that keeps this promise alive—24/7, 365 days a year.
At the heart of this critical operation is Sarah Fletcher, recently promoted to Contact Centre Operations Controller. Having been with Matrix Security for the past two years, Sarah has proven to be a driving force behind the smooth and efficient running of our monitoring centre.
A Strong Foundation in Service and Leadership
Sarah brings a wealth of experience from maritime call centre operations and youth team leadership. With her Maritime NZ tickets and a background in attention to detail and people management, she blends technical know-how with human connection—an essential combination for the high-pressure demands of alarm response.
Her commitment to excellence and unwavering work ethic have made her an invaluable member of the team.
“For me, this promotion isn’t just a new title—it’s a reflection of growth, trust, and the impact of hard work,” says Sarah.
“It means stepping into greater responsibility with the same integrity and passion that got me here. I am very grateful for the opportunity to help grow the Contact Centre, the support from everyone, and for my amazing team who made my transition into my new role smooth.”
Protecting What Matters Most
As Contact Centre Operations Controller, Sarah leads a team of highly trained professionals who are the first line of response when an alert is triggered.
“Our team understands that every alert could represent someone’s safety or livelihood,” Sarah explains. “That’s why we treat every alarm with urgency, accuracy, and care. Around the clock, we’re here, watching, responding, and protecting.”
Under Sarah’s leadership, our Contact Centre continues to evolve—harnessing the latest in alarm technology and real-time communication tools to deliver exceptional service and peace of mind to our clients.
Trusted Alarm Monitoring Across New Zealand
Matrix Security goes beyond traditional alarm monitoring. We offer real-time response, localised knowledge, and comprehensive support tailored to each client. From residential properties to large commercial operations, we understand the diverse security needs of our communities—and we meet them with professionalism and care.
The Contact Centre now sits under the leadership of David Robertson, General Manager – Technology Solutions, to whom Sarah will report.
Sarah’s promotion marks a proud moment for Matrix Security and a key step forward in strengthening our monitoring operations.
Congratulations, Sarah—and thank you for being the heartbeat of our Contact Centre.