THE CEO’S MESSAGE Video surveillance is an essential part of the security toolkit. The advantages are well understood, from deterring would-be thieves and vandals through to protecting assets (and capturing the occasional funny moment https://www.youtube.com/watch?vcHwFT6c0rQc). However, those grainy images that we are so familiar with from Police Ten 7 are now a thing of the past. Today, video surveillance systems allow for high-resolution images, capturing sound and real-time motion alerts. The software that accompanies the solution, or the cameras themselves, can deliver a suite of artificial intelligence features helping organisations gain a better understanding of their customers and operations. Vehicle registration recognition is becoming more common place to identify stolen vehicles, manage traffic flow and wrong way detection and to grant entry. Facial recognition is being used in the health and finance sectors enables the identification of VIPs and trespassed individuals. People counting and heat mapping to optimise staffing levels, track responses to promotions, plan transport schedules and gain further information on a customer base is growing as business looks to optimise the investment in security technology. The system can tag every object for fast easy searches by face, colour, vehicle, backpack etc. Two-way audio allows users to speak and listen directly through high-definition cameras. In short, the continued development of technologies such as Artificial Intelligence will provide greater value to consumers and as it is increasingly adopted, the benefits will reach a wider audience and transform the security market. Our team of experienced consultants can assist you in determining the best solution for your business or home. Regards, Scott J Carter, CEO, Matrix Security Providing opportunity, securing futuresThis month we press play on “Our People in Focus” Series – a closer look at the journeys of the many faces that make up the Matrix Security team – their progression, challenges and rewards. First in focus, Daniel Walters, Operations Manager Waitemata, shares his step into a new career path, the realities of working in an essential service industry and the opportunities it provides.Read Daniel’s StoryA time to reflect on your protectionKeeping our families, neighbours and communities protected is a responsibility we don’t take lightly, and our residential Green Reflector Service echoes this position – acting as the perfect residential security service for peace-of-mind living. The elite level home protection service provides 24/7 protection – including unlimited patrol officer despatches to alarm activations (our average time to site is 10minutes), a daily drive-by patrol, alarm monitoring, and property checks. Until the 31st August, sign-up yourself or refer a friend and you’ll both receive a $50 Farro voucher.Green Reflector ServiceHello fibre, goodbye copper – monitoring your alarmCopper networks across Auckland regions are being withdrawn and replaced with fibre. For those customers impacted by the withdrawals, it’s essential you speak with our team before the switch, to ensure your alarm monitoring continuation is seamless.You can read more here: Alarm Connection OptionsYour feedback, our security – we’re in it togetherMatrix Security are committed to delivering a high level of service, operational standards and technology solutions. With a culture of both ongoing improvement and open, transparent communication we like to work with our residential customers to better improve our support and services.So, if you have any feedback, suggestions or recommendations on how we can improve then please reach out to Angela Hunter, CCO: firstname.lastname@example.org or 021 502 434.