Stepping into new roles
At the heart of our success are our people, their dedication, collaboration and commitment continue to drive us forward to growth and shape our future.
We’re thrilled to announce the promotion of several outstanding team members who have consistently gone above and beyond — and now, they’re stepping into exciting new roles!
The primary responsibility of our Customer Relationship Manager is to foster and maintain robust, long-term relationships with clients, while working closely with internal teams to deliver personalized solutions.
Ravina has been with Matrix Secutiy for the past 18 years working across several departments. We are delighted to present Ravina with this growth opportunity and have complete confidence in her abilities.
With a solid background in both sales and customer service, Ravina brings a well-rounded perspective, allowing her to assess client needs, offer tailored solutions, confidently close deals, and develop meaningful, enduring partnerships.
“This promotion is more than just a new title—it’s a vote of confidence in my ability to represent the voice of our customers. I see it as an exciting opportunity to deepen relationships, solve problems more proactively, and make our clients feel genuinely valued.”
“One of my most rewarding achievements was transforming a dissatisfied client relationship into one of our most loyal partnerships. Moving forward, a major challenge will be maintaining that level of personalized service as our client base expands. However, with the right systems in place and a dedicated team, I’m confident we can continue elevating the customer experience” says Ravina.