What Are Video Virtual Tour Security Services?

Video virtual tour security services represent a more advanced form of remote monitoring, enabling security professionals—or property owners themselves—to conduct live, virtual walkthroughs of a property using real-time video streams. Unlike traditional surveillance setups that rely on static camera views or post-incident footage review, virtual tour systems allow for dynamic, on-demand inspections of multiple areas across a site.

Using strategically placed internet-connected cameras, users can actively “tour” a property from a remote location, checking entry points, sensitive zones, or high-traffic areas with precision and flexibility. This approach offers a heightened level of oversight, making it especially valuable for properties that require regular monitoring—such as large commercial facilities, industrial sites, construction zones, and luxury residential estates.

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How Video Virtual Tour Security Works

Installation of Cameras & Sensors

Cameras are strategically placed around the property—indoors and outdoors. These can include high-definition cameras, PTZ (pan-tilt-zoom) cameras, or 360-degree cameras. Motion sensors or triggers can also be incorporated to alert security personnel of unusual activity.

Live Streaming of Video

These cameras continuously stream high-quality video footage to Matrix Security’s monitoring centre or a user’s app. In some cases, live streams are stored for later review (cloud storage or on-premises).

Remote Access Control

Through an app or desktop interface, security personnel (or the property owner) can remotely access the cameras and “walk through” the premises. This involves controlling the PTZ cameras to change angles, zoom in on specific areas, and monitor different sections of the property in real-time.

Scheduled or Ad-hoc Tours

Scheduled Tours: Security teams may schedule periodic virtual walkthroughs to check specific areas at different times of day or night, ensuring there are no security breaches, maintenance issues, or anomalies.
Ad-hoc Tours: In case of a triggered alert or suspicious activity, security personnel can initiate an immediate virtual tour to assess the situation and verify the need for intervention.

Communication

Depending on the service, a virtual tour can be coupled with two-way audio (so security personnel or property owners can communicate with intruders or team members). If an emergency is identified, appropriate responses (e.g., contacting the police, alerting the property owner, or triggering alarms) can be initiated.

Video Benefits

Video virtual tour security services provide real-time, comprehensive monitoring of a property with the ability to conduct live, remote walkthroughs from anywhere. These services are particularly valuable for large or complex properties where continuous surveillance is required, offering benefits like faster response times, cost-effective security, and improved coverage.

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Benefits of Video Virtual Tour Security Services

Real-Time, Comprehensive Surveillance

Verified alarms are typically given higher priority by police, leading to faster response times compared to unverified alerts.

Faster Response
to Security
Incidents

Reduces false alarms significantly, which can lead to call-out charges or reduced trust in the system if they happen too often.

Improved Coverage
and Flexibility

Real-time visual confirmation allows better judgment in emergencies (e.g., distinguishing between a burglar and a false alarm).

Enhanced Deterrence
of Crime

Fewer false alarms and more efficient use of emergency services save money for businesses and homeowners.

  • Benefit: The ability to see the entire property remotely, either via pre-scheduled tours or on-demand, allows security personnel to monitor every corner of the premises. If an alarm is triggered or there’s any suspicious activity, the virtual tour enables them to immediately verify the situation.
  • Example: If an alarm goes off in a large office building, security can instantly zoom in on specific areas, check doors, and verify if someone is trying to break in, rather than relying solely on static camera feeds.
  • Benefit: In traditional security monitoring, a monitoring centre might need to wait for a police response or wait for someone onsite to investigate. With video virtual tours, security personnel can evaluate the situation instantly and decide whether to escalate the response (such as contacting authorities or dispatching a guard).
  • Example: A motion detection alert can trigger an immediate video tour, allowing the security team to assess if an intruder is on-site, reducing the time it takes to determine the level of threat.
  • Benefit: A virtual tour gives the security team the flexibility to monitor the property at any time and from anywhere, without needing to be physically present. With multiple cameras, users can ensure that blind spots are covered and every angle is accounted for.
  • Example: A company with a large warehouse can check on specific areas, like entrances, storage rooms, and loading docks, without physically walking the entire property.
  • Benefit: The visible presence of cameras, coupled with the knowledge that security personnel can virtually monitor the premises at any time, serves as a deterrent to criminals. They know that there’s a higher chance of being caught if they try to trespass.
  • Example: A retail store may have virtual tour monitoring that’s active after-hours. Criminals are more likely to avoid targeting that store, knowing security can immediately spot any intrusion.

Cost-Effective Compared to Full-Time On-Site Security

Seeing what’s happening (vs. just getting a notification) provides more context for better decision-making in emergencies.

Operational Efficiency
and Preventative Maintenance

Some insurers offer lower premiums or discounts for properties with video-verified alarm systems due to reduced risk.

Scalability for Large Properties or Multiple Locations

Many systems let you view and control cameras and alarms from a smartphone or desktop, adding convenience and peace of mind.

User-Friendly
Experience with Cloud Storage

Many systems let you view and control cameras and alarms from a smartphone or desktop, adding convenience and peace of mind.

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Our Video Services

Video Virtual Tour

Video Verification

Video Surveillance System Health Check

Video Remote Monitoring

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