Client
Birkenhead Town Centre Association
Location
Birkenhead, Auckland, New Zealand
Partnership
15+ years, ongoing
The Challenge
Like many busy town centres, Birkenhead Village faced ongoing challenges around public safety, anti-social behaviour, and alcohol-related incidents.
With over 350 active businesses, regular community events, and a well-known heritage environment, the area required a security approach that went beyond reactive patrols. The focus needed to shift towards a more consistent, visible, and collaborative solution one that could deliver long-term improvements in safety and community confidence.
Key priorities included:
Effective enforcement of liquor bans
A strong and visible patrol presence
Close coordination with local stakeholders
The Approach
Matrix Security has supported the Birkenhead Town Centre for over 15 years, delivering a proactive and collaborative security service tailored to the area’s needs.
Under the leadership of Tevita Prescott, the local patrol team has worked closely with the Birkenhead Town Centre Association, local police and community stakeholders.
This partnership focused on:
- Consistent, on-the-ground presence
- Evidence-based reporting and collaboration
- Calm, professional engagement—even in challenging situations
This long-term, hands-on approach has helped create measurable and sustained improvements across the village for both retailers and shoppers.
Services Delivered
Town centre patrol services included:
Drive-through Patrols
Regular vehicle patrols across the township for consistent visible coverage.
Weekend Foot Patrols
On-the-ground presence during peak weekend and event periods.
Liquor Ban Enforcement
Building the evidence and consistent presence needed to enforce alcohol bans effectively.
Moving People On
Moving on individuals where required, calmly and professionally.
Incident Reporting
Reporting suspicious activity and property damage with clear, evidence-based records.
The Outcome
This partnership has delivered measurable improvements in safety and overall community reassurance.
Outcomes have been achieved through strong evidence gathering, a consistent patrol presence, and close cooperation with local authorities.
Despite ongoing challenges, the Matrix Security team has maintained a high standard of professionalism and reliability, continuing to go above and beyond to support the wider community.
“The work carried out on the ground under Tevita’s leadership, alongside ourselves and local Police, has made a real difference to our community.”
– Birkenhead Town Centre Association
Client Testimonial
“We would like to extend our congratulations to Tevita and his team – Rob, Patrick, Fato, and Tom. For over 15 years, we have chosen Matrix Security because of the quality service delivered above other providers.
One of the most significant outcomes was the successful implementation of a liquor ban in our area. This was made possible through strong evidence and ongoing efforts from the team, working collaboratively with the community and authorities.
It hasn’t always been easy. The team often faces challenges from offenders, yet they continue to go above and beyond to deliver exceptional service. We are sincerely grateful and believe more areas across wider Auckland would benefit from investing in quality security providers. The results speak for themselves.”
Ongoing Partnership
Strong communication is at the core of this partnership.
The Birkenhead Town Centre Association works closely with Matrix Security to regularly review and strengthen security measures—ensuring the area remains a safe and welcoming environment for businesses, residents, and visitors.
“We maintain an open line of communication, enabling effective collaboration. They are highly proactive and receptive to our security recommendations.”
– Birkenhead Town Centre Association
Looking Ahead
With a strong foundation already in place, Birkenhead Village is well positioned to continue strengthening security outcomes for the local community.
Matrix Security also offers advanced technology solutions, with smart, AI-enabled capabilities such as video surveillance systems, video verification and virtual patrols providing increased visibility and coverage, particularly during evenings or when a continuous on-the-ground presence is not required.
Considering Security for your Town Centre or Business?
Get in touch with the Matrix Security team for a clear, no-obligation appraisal of your site and options.